Privacy Policy
WaterHub website is owned by WaterHub, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by WaterHub, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using WaterHub website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the WaterHub, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via lyon_hero@hotmail.co.uk.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to contact@waterhub.co.id.
WaterHub App
This Privacy Policy is a genuine commitment from WaterHub to respect and protect every data or personal information of WaterHub application users (PT WaterHub Inovasi Bangsa).
This Privacy Policy explains how WaterHub collects, stores, uses, processes, controls, transfers, discloses, and protects your Personal Information.
Please read this Privacy Policy carefully to ensure that you understand how our data processing works. By accessing and/or using WaterHub services, you declare that all your data is true and valid, and you consent to WaterHub to obtain, collect, store, manage, and use such data as stated in the Privacy Policy and WaterHub's Terms and Conditions.
A. Acquisition and Collection of User Data WaterHub collects user data for the purpose of processing user transactions, managing and facilitating the use of the Application, and other purposes permitted by applicable regulations. The user data collected includes the following:
Data voluntarily submitted by users, including but not limited to data submitted when users: 1.1 Create or update a WaterHub account, including username, email address, phone number, password, address, and others; 1.2 Contact WaterHub, including through customer services; 1.3 Fill out surveys sent by WaterHub or on behalf of WaterHub; 1.4 Use services on the Application, including detailed transaction data such as types, amounts, and/or descriptions of purchased products or services, payment channels used, transaction amounts, transaction dates and times, and other transaction details; 1.5 Fill out payment data when users perform payment transactions through the Application, including but not limited to bank account data, credit card, virtual account, instant payment, internet banking; and/or 1.6 Use features that require access permissions to the user's device.
Data recorded when users use the Application and Site, including but not limited to: 2.1 Real or estimated location data such as IP address, Wi-Fi location, geo-location, and others; 2.2 Time data of each user activity, including registration activities, logins, transactions, and others; 2.3 User usage or preference data, including user interactions in using the Application and/or Site, saved choices, and selected settings. This data is obtained using cookies, pixel tags, and similar technologies that create and maintain unique identifiers; 2.4 Device data, including the type of device used to access the Application and/or Site, including hardware model, operating system and version, software, IMEI number, file name and version, language preferences, unique device identifiers, advertising identifiers, serial numbers, device motion information, and/or cellular network information; 2.5 Log data, including records on servers that receive data such as device IP address, access date and time, application features or pages viewed, application operations and other system activities, browser types, and/or third-party sites or services you used before interacting with the Application and/or Site.
Data obtained from other sources, including: 3.1 Financial service providers; 3.2 Marketing service providers; 3.3 Publicly available sources.
WaterHub may combine data obtained from these sources with its own data.
B. Use of Data WaterHub may use all or part of the data obtained and collected from users as mentioned in the previous section for the following purposes:
Processing all forms of requests, activities, or transactions carried out by users through the Application and/or Site.
Providing features to deliver, realize, maintain, and improve our products and services, including: 2.1 Offering, obtaining, providing, or facilitating services or products through the Application and/or Site; 2.2 Conducting internal activities necessary to provide services on the WaterHub Application and/or Site, such as software troubleshooting, bug fixes, operational issues, data analysis, testing, and research, and to monitor and analyze usage trends and activities.
Assisting users when communicating with WaterHub Customer Service, including: 3.1 Checking and resolving user issues; 3.2 Directing user inquiries to the appropriate Customer Service personnel to address issues; and 3.3 Monitoring and improving WaterHub Customer Service responses.
Contacting users via email, mail, telephone, fax, and others, including but not limited to assisting and/or completing transaction processes or resolution processes.
Using information obtained from users for research, analysis, development, and testing of products to improve the security and convenience of services on the WaterHub Application and/or Site, as well as to develop new features and products.
Informing users about products, services, promotions, studies, surveys, news, latest developments, events, and others, whether through the Application, Site, or other media.